What to do if your new NXT kit is a missing part
I've always been amazed at the consistency and reliability of LEGO's packaging (as well as the product), but it seems that occasionally a kit escapes without all its parts. The good news is that the solution is very simple...
So when I went and bought my NXT sets I went to Dick Smith and got them for $309ea inc GST (they do the deal for schools in multiples) and bought the software/site licence and batteries from Moore Education.
Why pay >$460 plus software from the so called Lego Education suppliers when the same thing (except the battery) is cheaper in retail stores.
Shame, Lego, Shame!
Only few days later, I received a brand-new RCX brick, and for free! The only thing LEGO asked me to do was to send in the old one (bat that wasn't mandatory).
For truth to tell, I never would have expected that!
Anyway, one of my US snesors just stopped working correctly and I contacted the costumer support and it took almost two weeks before I got the opportunity to send it in, now it has gone four whole weeks scince I sent it in and still have not got a new one! It is propably only because I am in Norway it is so slow, Noway is a slow and boring (well sometimes atleast) country. I hope I get a new US sensor soon so I can test if it works and how it works, the US pinging thing you know. :-)
I'll call them next week to see how it goes where ever they are...