Now, if you have a missing part or two in your new kit, you can order them online--a more convenient option for most of us.
Last year, we lost one of the instruction manuals for our NXT set. Previously, replacing the missing manual would have involved calling LEGO and waiting for the manual to arrive in the mail. Now, you can just download replacement manuals from LEGO's web site, including the NXT's main manual and the "quickstart" manual for the tribot.
The link to LEGO's new customer service site is