Well, Dell came out yesterday and replaced the video card... worked fine for 1 hour and then the screen started blinking on and off... after a few reboots, it boots up (I think) fine but nothing is displayed on the screen.
So, the scoreboard:
Wednesday, June 10 - Laptop dies, approx 8am
Thursday, June 11 - no laptop, no next-day-service that I purchased
Friday, June 12 - no laptop, switching to backup machine but it doesn't have all my software
Monday, June 15 - no laptop, replacement part arrives
Tuesday, June 16 - technician installs new part, laptop not working 1 hour later
Wednesday, June 17 - tech called and is scheduled to come out today...
5 full days of basically non-productivity - I've now crossed over the $2000 lost billable hours line... behind schedule on 3 chapters for one book (give you a guess as to which book) and behind 1 chapter for a second book.
Dell - my backup PC is being transitioned to the controlling computer for my CNC machine tomorrow. How about sending me one of those $400 to $500 desktop units as a replacement and as compensation for my lost time/revenue (or send my wife one of your netbooks - either solution works for me) and let's put this to rest and get back to work?